The marketing secrets of Victoria’s Secret – Chicago Tribune

Victoria’s Secret is thriving using a marketing strategy that seems more “Mad Men” era than from the age of Twitter.

While other big brand retailers try to hone their social-media skills, the intimate-apparel chain is creating excitement with a network TV holiday fashion show featuring young women wearing Swarovski crystal-decorated lingerie strutting down a runway in 6-inch heels.

The show, in its second decade, serves as the cornerstone of an efficient marketing machine: Last year, the special received its highest rating since at least 2002, with 11.5 million viewers. Most viewers are women.

The approach is paying off. Victoria’s Secret’s sales have risen 7 percent in the past three quarters to $4.33 billion after posting a record $6.1 billion in revenue for the year through Jan. 28. The chain is the biggest unit of Columbus, Ohio-based Limited Brands Inc., followed by Bath & Body Works.

The TV show, scheduled for 9 p.m. Dec. 4 on CBS, is “essentially an hourlong commercial, and really, that is unheard of,” said Erika Maschmeyer, an analyst at Robert W. Baird & Co. “There are a lot of places to buy intimate apparel, but there’s no other place that has such a strong brand connotation to it, and I think the fashion show is definitely a part of that.”

The lingerie chain’s marketing approach is in sharp contrast to industry trends. Retailers, which may see online sales grow to 16 percent of $586 billion in revenue this holiday season, have increased digital efforts at the expense of more traditional advertising. Gap Inc., the biggest U.S. specialty apparel retailer, has added to social media and moved away from television and print ads, while department store company J.C. Penney Co. exited its catalog business last year.

Viewers can’t buy much of what the models wear in the fashion show aside from Victoria’s Secret’s bras and panties, as elaborate costumes range across themes such as “Circus,” “Calendar Girls” and “Silver Screen Angels.” Silk jeweled corsets, feather bustiers and wings of all types were styled around the underwear to create the lingerie-clad version of a tiger in one walk to a Native American chief in another.

“As soon as this one finishes they start working on the next,” said supermodel Miranda Kerr. “There’s so much attention to detail in the underwear, everything is hand-stitched.”

Offline focus

The chain does use Facebook, Twitter and email to draw Web traffic and build excitement around new collections and events such as the fashion show. Web and catalog sales rose 4 percent to $1.56 billion in the latest year, a quarter of the business, while revenue at Victoria’s Secret’s 1,000-plus stores rose 14 percent to $4.56 billion.

Still, the Internet doesn’t drive a lot of “emotional content,” Chief Financial Officer Stuart Burgdoerfer said in an Oct. 17 presentation to investors. Victoria’s Secret and Bath & Body Works emphasize the product and in-store experience above all and aren’t aiming to be leaders in technology, he said.

Victoria’s Secret spends about $220 million a year on the catalogs sent to customers’ homes, including postage, creative, printing, paper and circulation, the biggest expense of its direct business, according to a job posting on its website.

Limited Brands’ 20 percent stock gain this year trails the rallies at specialty retailers Urban Outfitters Inc., which has added 35 percent, and Gap, with an 86 percent rise. It has beaten both in the past five years, as well as the Standard & Poor’s 500 Retailing Index, by more than doubling to $48.31 as of Monday.

Limited Chief Executive Les Wexner, the longest-tenured CEO in the S&P; 500, according to data compiled by Bloomberg, has spun off apparel brands including the Limited stores, Abercrombie & Fitch Co., and Express Inc., while keeping Victoria’s Secret and Bath & Body Works.

“He truly views intimate apparel and personal care as more attractive categories,” Maschmeyer said.

Victoria’s Secret is the biggest specialty retailer for intimate apparel, mainly competing with department stores for business, and created demand for items like push-up bras and colorful underwear in the way Lululemon Athletica Inc. has helped create a market for trendy yoga wear, she said.

Brand angels

Victoria’s Secret’s models, known as “Angels,” are a major part of the brand’s image, appearing in the fashion show, catalogs, stores and advertisements. The website features a “VS All Access” section for learning more about the group, which includes Adriana Lima and Kerr. Unlike brands that hire celebrities to market their apparel or design new lines, modeling for Victoria’s Secret launches careers. Alumni include supermodels Tyra Banks, Gisele Bundchen and Heidi Klum.

Under Wexner’s direction, the brand sought to create celebrities, rather than use them as spokeswomen, said Marcie Merriman, director of brand strategy and planning for Victoria’s Secret from 2001 to 2003. “They would never pick known models or ones that are already out there, because the brand is stronger than that,” she said.

“The models chosen are very specifically ones that women can relate to or feel comfortable around and have personalities,” she said, pointing to Klum and Banks, who have both hosted television shows, as examples.

One model wears a multimillion-dollar bra gift set in the show each year, an illustration of the event’s opulence and the brand’s aspirational nature. This year’s set, valued at $2.5 million, was made with more than 5,200 precious gems, including sapphires, rubies and diamonds, in 18-karat rose and yellow gold. Yet generally, prices at the brand are “reachable for the average upper-middle-class woman,” Merriman said. Merchandise online includes $62 lace push-up bras and $70 satin pajama sets.

The fashion show may cost about $12 million, but it “pays for itself” as a marketing tactic, said Jennifer Davis, an analyst with Lazard Capital Markets in New York.

Limited spent at least $474 million in advertising in its most recent fiscal year, compared with $548 million at Gap, which makes about $4 billion more in annual sales, and less than $100 million at Urban Outfitters.

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